RubySquare
Talk to a human in Perth.
Support questions, service requests, press, school licensing or a stubborn level — the Ruby Square AU desk reads and answers everything personally, usually within one business day.
Office
140 St Georges Terrace,
Perth WA 6000, Australia
Representative office — visits by appointment
Three quick steps
The form is short on purpose — topic, details, where to reply. No account, no password, no newsletter you didn't ask for.
~1 business day
median first response
A real person replies
no bots, no macros-only replies
Your data stays yours
details in the privacy policy
140 St Georges Terrace, Perth
5 min walk from Elizabeth Quay station
Visitor parking on Terrace level B1
Step-free access via main lobby
Pick the lane that fits
Bug reports
Crashes, broken purchases, sync failures — include device model and Android version and it goes straight to the dev queue.
Services & business
Bundles, licenses, tournament kits and custom arrangements — a real quote from a real person, not a sales funnel.
Press & creators
Interview requests, footage rights and review assets — start with the creator pack, then write to us.
Perth hours, human pace
The desk is staffed Monday to Friday, 9:00–18:00 AWST. Messages outside those hours queue for the next morning — we're a small team and we'd rather answer well than fast.
Who we serve
Australia & NZ
Primary desk — same-day responses during AWST hours, local billing and GST invoices.
Europe & UK
Evening-AWST overlap covers EU mornings — GDPR-grade data handling applies everywhere.
Americas & Asia
Async-first support — leave a message, wake to an answer. Services run fully remote.
Before you write
Yes — +61 8 9481 2100 during business hours (Mon–Fri, 9–18 AWST). Email gets you a written record though, which usually resolves things faster.
By appointment only — it's a representative office, not a walk-in support desk. Email first and we'll book you in.
Median first reply is about one business day. Crash reports with device details jump the queue.
This portal is run by the Australian AppSoGreat representative office — it reaches the same people. For account/billing specifics, having your Google Play order ID ready speeds everything up.